Contact us - Ticketing system
For any question, support or reporting an issue, please submit a support ticket by following the steps below:
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Go to the BioAware website and click in the menu Support
(or go directly to: https://www.bio-aware.com/BioloMICSSupport.aspx) -
Click on the button New Ticket
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Login with your email and password.
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For the first time, the password may be incorrect, therefore click once on the text Forgot Password?
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If your email is not know then click on Register
at the top right.
An email will be sent to you with a link to reset your password.
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Once logged in, click on the button New Ticket
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Select the right Category and SubCategory.
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When your message should be seen by you only then check the box Private.
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Enter the message, and add an attachment (optional).
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When finished, click on the button Save Changes
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An email will be sent to us, and we take care of your message and reply to you as soon as possible.